Frequently Asked Questions

Star Harbor Care specializes in short-notice and backup childcare. Same-day and next-day requests are welcome, subject to caregiver availability and completion of our family verification process.

Our standard private-pay rate in the Dallas–Fort Worth area starts at $36 per hour, with a four-hour minimum booking. Pricing may vary based on location and care requirements.

We provide childcare for infants, toddlers, preschoolers, and school-aged children. We match families with caregivers based on each child's age, individual needs, and the caregiver's experience.

Care for children with mild illnesses may be available depending on symptoms and caregiver availability. Families must disclose any illness or symptoms before care begins so our team can determine whether care can be safely provided.

Yes! All Star Harbor Care caregivers are W-2 employees, not independent contractors. Our caregivers undergo comprehensive screening, including criminal background checks, sex offender registry searches, identity verification, and employment history verification.

Absolutely! We understand the importance of consistency and familiarity. Families are welcome to request a preferred caregiver for future bookings, subject to availability.

If your assigned caregiver becomes unavailable, our team will make every reasonable effort to arrange a qualified replacement as quickly as possible. We will keep you informed throughout the process, although replacement availability cannot be guaranteed.

We understand that plans can change. Cancellations made within 24 hours of the scheduled start time are subject to the full booking charge. Please notify our team as early as possible if you need to cancel or modify your reservation.