The Star Harbor Standard™

HOW WE SELECT, VERIFY, ASSESS, EMPLOY AND SUPPORT CAREGIVERS.

We believe children deserve exceptional caregivers. That’s why we hold every caregiver to the highest standards—before they ever enter your home.

We don’t just find caregivers.
We stand behind the care. ♡

Every caregiver is screened. Every new family is verified. Safety works both ways.

A background check tells us about someone’s history. It doesn’t tell us how they’ll care for a child.

Credentials matter.
Judgment matters more. ♡

Our Caregiver Screening & Selection Process

1

Identity &
Background Verified

We conduct 7+ screening searches on every applicant.

  • SSN Trace
  • 7-Year County Criminal Search
  • 7-Year Federal Criminal Court Search
  • National Criminal Database Search
  • Sex Offender Registry Search
  • Warrants & Warrants Search
  • Global Watchlist Search
2

Experience
Proven

We verify what matters most.

  • 3 Employment Verifications
  • 1 Education Verification
  • Professional & Personal References
  • Childcare experience verification
3

Multiple Rounds
of Interview

We get to know the person behind the resume.

  • Initial phone screening
  • In-depth interview (behavioral)
  • Final face-to-face interview with leadership
4

Judgement
Assessed

We evaluate real-life scenarios to assess judgment, boundaries and decision-making.

  • Scenario-based assessment
  • Behavioral evaluation
  • Safety & emergency response
  • Communication & problem-solving
  • Practical/supervised care assessment (where applicable)
5

Prepared
For Care

We ensure every caregiver has the skills and training to provide exceptional care.

  • CPR & First Aid certified
  • Care competency requirements
  • Orientation & training on our standards
  • Drug screening
6

Employed &
Accountable

All caregivers are W-2 employees of Star Harbor.

  • W-2 employee with payroll & taxes
  • Code of conduct & expectations
  • Performance management
  • Incident review & corrective action
  • Ongoing support from our team

Final Review Before Onboarding

Our leadership team conducts a final review of the candidate’s complete file, interview feedback, assessments, verifications, and training before approving onboarding.

Complete File
Review

Interview & Assessment
Feedback Review

Verification
Re-Check

Approval for
Onboarding

7+
Screening
Searches
3+
Rounds of
Interview
Employment +
Education
Verified
Drug
Screening
CPR +
First Aid
Certified
W-2
Care Team
Ongoing
Overnight

The Standard Doesn't End at Hiring.

We continuously train, support and hold our caregivers accountable.

Caregivers receiving professional training

Ongoing Training
& Education

Continuing education and up-to-date best practices.

Caregiver Support
& Coaching

We support our caregivers so they can thrive.

Family Feedback
We Take Seriously

Your feedback helps us improve and maintain excellence.

Performance
Management

Regular check-ins, evaluations and clear expectations.

Incident Response
& Follow-Up

We respond quickly and learn from every situation.

Quality Oversight
That Never Stops

We hold ourselves to the highest standards, every day.

We don’t just find caregivers.
We stand behind the care. ♡

We believe safety and trust are built on two promises— to our families and to our caregivers.

Learn About the Star Harbor Family Care Readiness™ →
Stars deserve safe Harbors. Families deserve Stars they can trust. ♡